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Shipping & Returns

Shipping

Where does cabi ship?

  • If you’re purchasing from a U.S. Stylist, cabi uses UPS to ship to all 50 states and Washington, D.C. UPS will not deliver to P.O. boxes, international, or APO/FPO addresses.
  • If you’re purchasing from a Canadian Stylist, cabi ships via Landmark Global to all provinces except Québec.
  • If you’re purchasing from a U.K. Stylist, cabi ships via Landmark Global to England, Scotland, Wales, and Northern Ireland. Cabi won’t deliver to P.O. boxes, APO/FPO addresses, or Ireland.

What are your shipping rates?

United States

  • Cabi offers free shipping for orders placed at a show, through cabi Tap, or online that are shipped directly to the Hostess. (Special rates apply to Alaska and Hawaii.)
  • Orders placed online or through cabi Tap not connected to a show incur a $7.50 USD fee, plus $0.50 USD for each additional item.
  • Cabi covers the shipping cost for even exchanges or new orders when placed within 7 days of a return.
  • Orders shipped to Alaska or Hawaii are shipped by UPS 2nd Day Air and incur special delivery charges.
Shipping Timeframes & Costs for Contiguous 48 States
Shipment Method Delivery Time* Cost
Standard
10-13 business days $7.50 for the first item
$0.50 each additional item
Expedited
2-4 business days $18.75 for the first item
$1.25 each additional item
Express
1-3 business days $30 for the first item$2 EACH ADDITIONAL ITEM
*Delivery times include processing time at cabi; For orders placed at a show, the shipping timeline begins once the show is closed.

Shipping Timeframes & Cost for Alaska & Hawaii

Shipment Method Delivery Time* Cost - Show Orders Cost - Non-Show
Standard (UPS 2nd Day Air)
10-13 business days $5 per item
(maximum $25)
$10 for the first item
$1 for each additional item (maximum $35)
Express
1-3 business days** Not available for show orders $55 for the first item
$5.50 for each additional item
*Delivery times include processing time at cabi; For orders placed at a show, the shipping timeline begins once the show is closed.
**Express (1-3 Business Day service) is available for retail orders, but not show orders.

Canada

Cabi offers standard shipping (10-15 business days) for all Canadian orders.
Shipment Method Delivery Time* Cost
Show Order - Sent to Hostess
10-15 business days $2 per item
(maximum $10)
Show Order - Sent directly to client
10-15 business days $5 per item
(maximum $25)
Non-Show Order
$5 per item
(maximum $25)

United Kingdom

Cabi offers standard shipping (10-15 business days) for all U.K. orders.
Shipment Method Delivery Time* Cost
Show Order - Sent to Hostess
10-15 business days £1 per item
(maximum £5)
Show Order - Sent directly to client
10-15 business days £3 per item
(maximum £5)
Non-Show Order
10-15 business days £3 per item
(maximum £5)

Returns & Exchanges

We want to be sure you love your cabi pieces, so returns and exchanges are easy! Contact your cabi Stylist within 30 days of your order delivery to let her know you’d like to make a return or exchange, and she’ll create a Return Merchandise Authorization (RMA) for you.

What return shipping method can I use to send items back to cabi?

United States

  • Pre-paid UPS Label: Returns can be shipped at any UPS Store, placed in a UPS drop box, or given to a UPS driver. The package arrives at cabi within two weeks and is traceable and insured.
  • Pre-paid U.S. Postal Service Label: Returns can be shipped at a local post office, placed in a U.S. Postal Service drop box, or given to a U.S. Postal Service mail carrier. The package arrives at cabi within three weeks and is traceable and is not insured.
  • Address Label: You can choose your own shipping method and will be responsible for the cost and insurance (if desired). Delivery time will vary based on the chosen shipping method.

Canada

  • Pre-paid Canada Post Label: Print and affix your Canada Post label to your package, and drop it off at a local Canada Post office or give it to a Canada Post mail carrier.
  • Address Label: You can choose your own shipping method and will be responsible for the cost and insurance (if desired). Delivery time will vary based on the chosen shipping method.

United Kingdom

  • Pre-paid U.K. Label: Print and affix your label to your package, and drop it off at a local post office.
  • Address Label: You can choose your own shipping method and will be responsible for the cost and insurance (if desired). Delivery time will vary based on the chosen shipping method.

What is the return shipping fee?

When using one of cabi’s pre-paid return shipping options, a flat $5 (£3) return shipping fee is deducted from your refund. However, this return shipping fee will be waived if:

  • An item is exchanged for the same item in a different size or color.
  • An item is returned for a refund and a new order is placed within 7 days from the date the RMA (Return Merchandise Authorization) was created.

If I decide to do an exchange, where I send my item back for processing and then cabi sends out the new item, when will I receive my new item?

For exchanges, cabi sends the new item within 10-13 business days of the original item arriving back at cabi. If inventory is no longer available for this piece, cabi automatically issues you a refund, based on your original method of payment.

How will I receive my refund?

  • If your order was paid by credit card, a refund will be issued to your credit card.
  • If your order was paid by cabi Gift Card, a refund will go back onto the cabi Gift Card.
  • If the payment on the original order was split between a credit card and a cabi Gift Card, the entire refund will be issued to the credit card.
  • If the payment on the original order was paid for by cash or check, then the refund will be issued back to the customer in the form of a company check.

Still need help?

Contact your cabi Stylist for immediate assistance with order, returns or shipping questions. Find your Stylist.

General questions? contactus@cabiexperience.com or message us on Facebook

21750 Arnold Center Rd Carson, CA 90810